Shipping policy

GLYNN™

Shipping Policy

Last Updated: March 20, 2026

At a Glance

• Free worldwide shipping on all orders.

• Processing time: 1–3 business days.

• Estimated delivery: 7–14 business days (varies by location).

• Tracking number provided for every order.

• Customs duties and import taxes are the customer’s responsibility.

• Questions? Contact us at support@glynn.store

1. Where We Ship

Glynn™ ships to customers worldwide, currently covering 38 countries across North America, Europe, Asia-Pacific, and beyond. A full list of supported shipping destinations is available at checkout. We reserve the right to add or remove shipping destinations at any time.

If your country is not currently supported, please contact us at support@glynn.store and we will do our best to assist.

2. Order Processing Time

Orders are typically processed and dispatched within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding South Korean public holidays.

During peak sales periods, promotional events, or unforeseen circumstances, processing times may be extended. We will notify you by email if your order is delayed beyond the standard processing window.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

3. Estimated Delivery Times

Estimated delivery times below are from the date of dispatch and are provided as a guide only. Actual delivery times may vary depending on your location, local carrier performance, customs processing, and other factors beyond our control.

Region	Estimated Delivery	Notes
United States	7–14 business days	Standard international shipping
Canada	7–14 business days	Standard international shipping
United Kingdom	7–14 business days	Post-Brexit customs may apply
Europe (EU)	7–14 business days	Standard international shipping
Australia / NZ	10–18 business days	Standard international shipping
Asia (excl. Korea)	5–10 business days	Standard international shipping
Rest of World	10–21 business days	May vary by country

Note: These are estimates only and are not guaranteed. We are not liable for delays caused by customs clearance, local carriers, weather events, or other factors beyond our control.

4. Shipping Costs

We currently offer free worldwide shipping on all orders with no minimum purchase requirement. No shipping fees will be added at checkout.

We reserve the right to introduce or modify shipping fees at any time. Any changes will be communicated clearly at checkout before you complete your purchase and will not affect orders already placed.

5. Shipping Carriers

We partner with trusted international and local carriers to ensure reliable delivery. The carrier assigned to your order will depend on your shipping destination and may include international courier services and local postal networks.

Carrier information will be included in your shipping confirmation email along with your tracking number.

6. Order Tracking

Every order includes tracking. You will receive a shipping confirmation email with your tracking number once your order has been dispatched. You can use this number to track your package through the carrier’s website or tracking portal.

Please allow up to 24–48 hours after receiving your tracking number for tracking information to become active on the carrier’s system.

If your tracking information has not updated for more than 7 business days after dispatch, please contact us at support@glynn.store with your order number and we will investigate.

7. Duties, Customs, and Import Taxes

All applicable customs duties, import taxes, VAT, and related fees are the sole responsibility of the customer. These charges are determined by the customs authorities of your destination country and are not included in the product price or shipping fee displayed at checkout.

Glynn™ does not collect or pre-pay customs duties or import taxes on your behalf. You may be invoiced directly by our logistics carrier or your country’s customs office upon arrival of your package.

Please be aware of the following:

• Customs duties and import taxes vary by country, product type, and declared value. We recommend checking with your local customs office before placing an order.

• If you refuse to pay customs duties and your order is returned to us, any customs charges already incurred cannot be refunded, even if the products are returned.

• We are not liable for delays caused by customs clearance processes.

• Customers are responsible for ensuring that the products they order comply with the import regulations of their country. We are not liable for orders that are seized, destroyed, or delayed by customs authorities due to local import restrictions on cosmetics, supplements, or other products.

8. Shipping Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not liable for non-delivery or delays caused by an incorrect or incomplete address provided by the customer.

If you need to change your shipping address after placing an order, please contact us immediately at support@glynn.store. We will attempt to update the address if the order has not yet been packed. Once an order has been packed or dispatched, we cannot guarantee that address changes can be made.

9. Failed Delivery and Returned-to-Sender Orders

A package may be returned to us (Returned to Sender / RTS) under various circumstances. The cause of the return determines how the situation is handled.

A. Customer Error (Incorrect Address, Unavailability, Refusal)

If a delivery attempt fails due to a customer-provided error — such as an incorrect or incomplete address, the recipient being unavailable after multiple delivery attempts, or refusal of the package — the following applies:

• We will contact you to arrange reshipment at your expense with corrected shipping details

• The original shipping fee (if any) is non-refundable

• If you do not respond within 30 days of our notification, the order will be considered abandoned and no refund will be issued

B. Carrier Error (Delivery Exception, Incorrect Handling by Carrier)

In some cases, a package may be returned or marked as undeliverable due to an error on the part of the carrier (e.g., a “Delivery exception” or misrouting at a carrier facility), even when the customer’s address is correct and the order was properly fulfilled by us.

In such cases:

• Glynn™ has fulfilled its obligation by processing and dispatching the order correctly. We are not responsible for errors, mishandling, or incorrect processing by the carrier.

• We recommend that you contact the carrier directly (e.g., FedEx, DHL) using your tracking number to file a claim or complaint regarding the delivery exception.

• If you wish to receive a reshipment of your order, reshipment costs will apply. We will not absorb reshipment costs arising from carrier errors, as the original fulfillment and dispatch were completed correctly on our part.

• We will assist where possible by providing shipment documentation, tracking records, or other information to support your claim with the carrier.

If a package is lost or destroyed by the carrier during the return process (regardless of the cause), we will investigate but cannot guarantee a replacement or refund.

10. Lost or Missing Orders

If your carrier’s tracking system confirms your order as “Delivered,” we consider our delivery obligation fulfilled. We are not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

If you believe there has been a carrier error (i.e., the package was never actually delivered despite the tracking status), please contact the carrier directly using your tracking number to file a missing package report, and then contact us at support@glynn.store with your order number and the carrier’s written confirmation of the error. We will review such cases at our sole discretion and may require a formal written statement or Certificate of Loss from the carrier before considering any remedy.

11. Packages Damaged in Transit

If your order arrives damaged, please contact us at support@glynn.store within 7 days of delivery with:

• Your order number

• A description of the damage

• Clear photos of the damaged product and packaging (including the outer shipping box)

We will arrange a replacement or refund at no cost to you. Please retain all packaging materials until the matter is resolved, as we may ask you to return them.

12. Special Shipping Considerations

Cosmetic Products

Some cosmetic products may be subject to shipping restrictions in certain countries due to regulations governing ingredients, labeling, or product classification. We will notify you if any product in your order cannot be shipped to your location.

Supplements

Supplements may be subject to import restrictions or require customs declaration in certain jurisdictions. It is the customer’s responsibility to verify that the products they are ordering are permitted for import into their country. We are not liable for orders that are detained or confiscated by customs authorities.

Forwarding Services

We accept orders shipped to freight forwarding services. However, once your order is delivered to a forwarding address, we are no longer responsible for the package. Orders delivered to forwarding services are not eligible for replacement or refund due to loss or damage occurring after delivery to the forwarding address.