GLYNN™

Refund & Return Policy

Last Updated: March 20, 2026

•  30-Day Money-Back Guarantee on cosmetic products (unopened) and first supplement orders.

•  Cosmetic products: unopened/unused only. Opened products eligible only if defective or damaged.

•  Supplements: first order only, 30-day refund regardless of whether opened. Subsequent orders: unopened only.

•  No direct exchanges. Exchange = return approval + place a new order.

•  Delivered orders confirmed by carrier: not eligible for refund due to non-receipt.

•  Return shipping: customer’s expense unless due to our error. Reshipment for exchanges due to our error: our expense.

•  Refunds processed within 5–7 business days of receiving your return.

•  Always contact us first at support@glynn.store before initiating any dispute.

 

At Glynn™, we stand behind the quality of our products. This Refund & Return Policy applies to all purchases made directly through glynn.store. If you purchased a Glynn™ product from an unauthorized third-party seller, please refer to that seller’s policy, as we are unable to process returns or refunds for such purchases.

 

If you have any issue with your order, please contact us at support@glynn.store before initiating a dispute or chargeback with your payment provider. Most issues can be resolved quickly through direct communication, and contacting us first allows us to assist you promptly.

 

1. 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on eligible products, subject to the product-specific conditions in Section 2. You may request a refund within 30 days of the date your order was delivered. After 30 days, we are unable to accept returns or issue refunds.

 

2. Product-Specific Refund & Return Conditions

A. Cosmetic Products

Due to health and hygiene regulations, the following rules apply:

•       Unopened and unused products: eligible for a full refund within 30 days of delivery

•       Opened or used products: not eligible for a change-of-mind refund. Eligible only if the product is defective, damaged upon arrival, or materially different from what was ordered

•       Products with broken seals: not eligible for return unless defective

 

If you experience an adverse skin reaction, discontinue use immediately and contact us at support@glynn.store. We will evaluate your case individually.

 

B. Supplements and Other Ingestible Products

We follow an industry-standard policy for supplements:

•       First order only: eligible for a full refund within 30 days of delivery, regardless of whether the product has been opened. This reflects our confidence in the quality of our products.

•       Subsequent orders: only unopened and unused products are eligible for a refund within 30 days of delivery. Opened products from subsequent orders are not eligible for return.

 

This first-order guarantee is limited to one order per customer, per product. We reserve the right to deny refund requests that appear to abuse this policy.

 

C. Other Products

For any other product categories we may offer, return eligibility will be determined based on the nature of the product (hygiene, safety, perishability) and communicated at the time of sale or upon request. In general, unopened products are eligible for return within 30 days; opened products are evaluated case by case.

 

D. Bundle Orders

If you purchased a bundle, the entire bundle must be returned to receive a full refund. Partial bundle returns are not accepted unless individual items are defective.

 

3. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, the process is as follows:

•       Contact us at support@glynn.store to initiate a return for the original item

•       Once your return is approved and we confirm receipt, place a new order for the item you want

 

Exchanges (returns + reorders) are available in the following cases:

•       Defective or damaged products

•       Incorrect item received

•       Unopened products eligible for return under Section 2

 

Exchanges are not available for:

•       Opened cosmetic products (change of mind)

•       Opened supplements from orders after the first

•       Products damaged due to customer misuse

 

Shipping costs for exchanges:

•       If the exchange is due to our error (defective, damaged, or incorrect item): we cover both the return shipping cost and the reshipment cost for the replacement item

•       If the exchange is due to any other reason: return shipping is the customer’s responsibility; reshipment of the new order follows standard shipping terms

 

4. How to Initiate a Return

To start a return, please follow these steps:

 

•       Step 1: Contact us at support@glynn.store within 30 days of delivery. Include your order number, the product(s) you wish to return, and the reason for your return.

•       Step 2: Our team will review your request and, if approved, provide return instructions including the return address. Do not ship your return before receiving authorization.

•       Step 3: Pack the item(s) securely in their original packaging where possible and ship to the address provided. We strongly recommend using a tracked shipping service.

•       Step 4: Send us your tracking number so we can monitor the return.

 

Important: Returns sent without prior authorization, or to an address other than the one we provide, will not be accepted and cannot be refunded.

 

5. Return Shipping

Return shipping costs are the responsibility of the customer, except when:

•       The product arrived damaged or defective

•       You received the wrong item

•       The product materially differs from its description on glynn.store

 

In these cases, we will provide a prepaid return label or reimburse documented return shipping costs at our discretion.

 

Return Address:

OTY GLOBAL

1F, 17, Sapyeong-daero 22-gil

Seocho-gu, Seoul, South Korea 06576

 

We only accept returns shipped directly to our warehouse. Returns sent to parcel lockers, collection points, or any other address will not be accepted.

 

6. Refund Processing

Once we receive and inspect your returned item(s), we will notify you by email. If approved:

•       Refunds will be issued to your original payment method within 5–7 business days of receiving the return

•       We may withhold the refund until we have received the returned item or proof of shipment

•       Shipping fees are non-refundable unless the return is due to our error

•       Payment gateway conversion fees are not refunded

•       Customs duties and import taxes already paid are non-refundable, even in the case of a return

 

Please allow additional time for your bank or payment provider to process and post the refund. If you have not received your refund after 10 business days, please contact your payment provider before reaching out to us.

 

7. 1-Year Limited Warranty

All Glynn™ products come with a 1-year limited warranty from the date of purchase, covering defects in materials and manufacturing. This warranty does not cover:

•       Damage caused by misuse, accidents, or failure to follow product instructions

•       Normal wear and tear

•       Products damaged after purchase by the customer

•       Products purchased from unauthorized sellers

 

If your product has a manufacturing defect within the warranty period, we will at our discretion repair, replace, issue store credit, or provide a partial refund. To file a warranty claim, contact support@glynn.store within 2 months of discovering the defect, with your order number, a description of the defect, and photos where applicable.

 

8. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, contact us at support@glynn.store within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging. We will arrange a replacement or full refund at no cost to you, including return shipping and reshipment costs where required.

 

9. Order Cancellation and Modification

We process orders quickly, typically within 1–2 hours of placement. If you wish to cancel or modify your order, contact us immediately at support@glynn.store.

•       If your order has not yet been packed: we will cancel and issue a full refund

•       If your order has already been packed or shipped: cancellation is not possible; standard return procedures apply once you receive the item

 

10. Returned-to-Sender (RTS) Orders

A package may be returned to us under various circumstances. The cause of the return determines how the situation is handled.

 

A. Customer Error

If an order is returned due to a customer-provided error — such as an incorrect or incomplete address, the recipient being unavailable after multiple delivery attempts, or refusal of the package — the following applies:

•       We will contact you to arrange reshipment at your expense with corrected shipping details

•       RTS orders due to customer error are not eligible for a refund of the original shipping fee

•       If no contact is made within 30 days of our notification, the order will be considered abandoned and no refund will be issued

 

B. Carrier Error

In some cases, a package may be returned or flagged as undeliverable due to a carrier error (e.g., a “Delivery exception,” misrouting, or incorrect handling at a carrier facility), even when the customer’s address is correct and the order was properly fulfilled and dispatched by us.

 

In such cases:

•       Glynn™ has fulfilled its obligation by processing and dispatching the order correctly. We are not responsible for errors or mishandling by the carrier.

•       We recommend contacting the carrier directly using your tracking number to file a claim or complaint.

•       If you wish to receive a reshipment, reshipment costs will apply. We will not absorb reshipment costs arising from carrier errors, as the original fulfillment and dispatch were completed correctly on our part.

•       We will assist where possible by providing shipment records, tracking documentation, or other information to support your claim with the carrier.

 

If a package is lost or destroyed by the carrier during the return process, we will investigate but cannot guarantee a replacement or refund.

 

11. Lost or Missing Orders

If your carrier’s tracking system confirms your order as “Delivered,” we consider our delivery obligation fulfilled. We are not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

 

If you believe there has been a carrier error (i.e., the package was never actually delivered despite the tracking status), please contact the carrier directly using your tracking number to file a missing package report, and then contact us at support@glynn.store with your order number and the carrier’s written confirmation of the error.

 

We will review such cases at our sole discretion and may require a formal written statement or Certificate of Loss from the carrier before considering any remedy. We are unable to issue refunds or replacements for orders where delivery has been confirmed by the carrier and no carrier error is documented.

 

12. Non-Returnable Items

The following items are not eligible for return or refund:

•       Opened or used cosmetic products (except where defective)

•       Opened supplements from orders after the customer’s first order (except where defective)

•       Products purchased from unauthorized third-party sellers

•       Products damaged due to misuse, improper care, or failure to follow instructions

•       Items returned without prior authorization

•       Gift cards or promotional credits

•       Items marked as “Final Sale” at the time of purchase

•       Orders confirmed as delivered by the carrier where no carrier error is documented

 

13. Disputes and Payment Chargebacks

If you are dissatisfied with your order or our service, please contact us at support@glynn.store before initiating a dispute or chargeback with your bank or payment provider. We are committed to resolving issues quickly and fairly, and most concerns can be addressed through direct communication.

 

Initiating a chargeback without first contacting us may delay resolution and result in your account being flagged. We reserve the right to contest chargebacks that we believe are not justified based on the terms of this policy, and to provide our payment processors with all relevant documentation, including order confirmation, tracking records, and prior communications.

 

14. Abuse of Return Policy

We reserve the right to limit, refuse, or deny return requests in cases of suspected abuse, fraud, or patterns of excessive returns. If we identify misuse of this policy, we may suspend or terminate your account and pursue available legal remedies.

 

15. Contact Us

For all return and refund inquiries:

 

•       Email: support@glynn.store

•       Company: OTY GLOBAL

•       Address: 1F, 17, Sapyeong-daero 22-gil, Seocho-gu, Seoul, South Korea 06576

 

We aim to respond to all inquiries within 1–2 business days.

 

Glynn™ Refund & Return Policy — Last Updated March 20, 2026 — OTY GLOBAL — glynn.store